Contact Us

We’re committed to making your shopping experience with Creatifge smooth and worry-free! Whether you need to track an order, clarify product details, or resolve issues with your purchase, our support channels are designed to help you quickly and efficiently.

1. Track Your Order Status

For real-time updates on your shipment—including transit progress, delivery estimates, and carrier details—use the trusted global tracking platform 17Track: https://www.17track.net/en. It supports over 2800 carriers worldwide with 99.9% tracking accuracy. Simply enter your unique tracking number to get instant access to the latest logistics information.

2. Find Answers Quickly

To save you time, we recommend checking our FAQ Help Center first. It’s curated with solutions to the most common questions, covering shipping policies, return processes, product specifications, and payment details—this is the fastest way to resolve your inquiry without waiting.
If your question isn’t covered in the FAQ, feel free to submit a message via the contact form on this page. Our support team will review your request thoroughly and get back to you promptly.

3. Support Hours & Response Time

  • Office Hours: 9:00 AM – 5:00 PM EST (Monday to Friday, excluding U.S. public holidays)
  • Response Commitment: We strive to reply to all emails and messages within 1 business day. If you haven’t received a response by then, please check your spam or junk folder—our replies may occasionally be filtered there by mistake!

4. A Note for Faster Assistance

We understand you may be eager for a reply, and our team is working tirelessly to assist everyone as promptly as possible. To avoid delays in processing your inquiry, please do not send multiple duplicate messages. Repeated requests can slow down our system as we sort through duplicates, which may hold up the help you need.

5. Direct Email Support

For urgent matters or detailed inquiries that require additional context (such as order modifications or damage claims), you can reach us directly via email: support@creatifge.com
TEL:+1 810 510 2715
Thank you for choosing Creatifge. Your satisfaction is our top priority, and we appreciate your patience and understanding. We’re here to support you every step of your shopping journey!